Refund policy

We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition as received

• In its original packaging

• Accompanied by proof of purchase

How to Start a Return

To request a return, please contact us at:
hello@nightfallhome.com

We will provide instructions on how to return your item. Returns must be approved before being sent back.

Return Shipping

Return shipping costs are the responsibility of the customer.
We will confirm the return shipping method once your return request has been approved.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can resolve the issue promptly.

Non-Returnable Items

The following items cannot be returned:

• Custom or personalised products

If you are unsure whether your item is eligible, please contact us before purchasing.

Exchanges

To exchange an item, please return the original item and place a new order.

EU Cooling-Off Period

For orders delivered within the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved, refunds will be issued to your original payment method within 10 business days.

Contact

If you have any questions about returns or refunds, please contact us at:
hello@nightfallhome.com

We aim to respond to all enquiries within 24 hours and will assist you as quickly as possible.