Frequently Asked Questions

Shipping & Delivery

How long does delivery take?

Orders are typically processed within 1–3 business days.

Delivery within the UK usually takes 6–12 business days. Some items may ship from international warehouses, which can affect delivery times.

Do you offer free shipping?

Yes — we offer free shipping on all orders.

Will I receive tracking information?

Tracking is provided where available. You will receive shipping updates via email once your order has been dispatched.

Product Information

Are your lamps rechargeable or plug-in?

Each product page clearly outlines whether the lamp is rechargeable or plug-in. If you’re unsure, feel free to contact us and we’ll be happy to help.

Do bulbs come included?

Bulb inclusion varies by product. Please check the product description for full details before purchasing.

What kind of lighting do your products provide?

Our collection focuses on warm, ambient lighting designed to create a softer, more relaxed atmosphere — ideal for bedrooms and living spaces.

Returns & Support

What if my item arrives damaged or faulty?

If your item arrives damaged or faulty, please contact us as soon as possible with a photo, and we’ll arrange a replacement or refund.

Can I return my order?

Yes — we offer 30-day returns from the date your order is delivered.

To be eligible for a return, the item must be:

- Unused and in the same condition you received it

- In its original packaging

To start a return, please contact us and we’ll guide you through the process.

How long do refunds take?

Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method.

Orders & Contact

Can I change or cancel my order?

If your order hasn’t been processed yet, we may be able to update or cancel it. Please contact us as soon as possible.

How can I contact you?

You can reach our support team at hello@nightfallhome.com

We aim to respond to all enquiries within 24 hours.